Facebook is a powerful tool for small businesses. Learn how to use Facebook Pages, ads and other engagement tools.
- 1 Facebook is a powerful tool for small businesses. Learn how to use Facebook Pages, ads and other engagement tools.
- 2 What is a Facebook Business Page?
- 3 Benefits of a Facebook Business Page
- 4 How to create a Facebook Business Page
- 5 What are Facebook ads and boosted posts?
- 6 Should you use boosted posts or Facebook ads?
- 7 Tips for placing Facebook ads
- 7.1 1. Set goals for the ads.
- 7.2 2. Select your audience and choose the location.
- 7.3 3. Set your budget.
- 7.4 4. Create compelling ad copy.
- 7.5 5. Use images and video.
- 7.6 6. Create Messenger Ads.
- 7.7 7. Learn the fundamentals of Facebook advertising.
- 8 How to use Workplace
- 9 Best practices
- 9.1 1. Reply to messages.
- 9.2 2. Use analytics to determine the success of your campaigns.
- 9.3 3. Use publishing tools and schedule future posts.
- 9.4 4. Know your target audience.
- 9.5 5. Be personable, not just promotional.
- 9.6 6. Offer gifts and contests.
- 9.7 7. Create and advertise events.
- 9.8 8. Share relevant content from other sources.
- 9.9 9. Interact with your audience.
- 9.10 10. Highlight business milestones.
- 9.11 11. Use Facebook Ads.
- 9.12 12. Create and post videos.
- Facebook has over 2.91 billion active users, making it an important platform for small business sales and social media marketing.
- A Facebook Business Page can connect you with customers and provide important information about your business, products, services and upcoming events.
- Facebook ads and Messenger ads are highly targeted and effective ways to reach potential customers.
- This article is for small business owners who want to use Facebook to improve their social media marketing and advertising strategies.
From a Facebook presence Every small business can benefit . With more than 2.91 billion monthly users, Meta – the new name for the Facebook company – gives small businesses many ways to promote their services, increase customer support, and increase sales and recognition through its Facebook platform.
Using Facebook for your small business can seem daunting as the platform’s rules and algorithms change frequently.
One of Facebook’s biggest strengths is allowing you to target specific audiences through paid campaigns and ads. The platform holds a significant amount of information about its users, which can be beneficial when targeting ads. In addition, creating a Facebook business page can be an effective small business marketing tool.
Take a look at the different ways you can use Facebook to benefit your business and maximize your efforts.
did you know? Facebook’s business offerings used to be grouped under Facebook for Business. Now, these business tools are called meta for business, reflecting the new branding of the company.
What is a Facebook Business Page?
A Facebook business page is like a free business website that companies can build to expand their Internet presence. Like a personal Facebook profile, your Facebook Business Page includes the functionality to send and receive messages, post updates, receive notifications, and interact with other users’ content through liking, sharing, and commenting.
Given how many companies have a Facebook presence, Of course, you’ll need your Page to stand out from the crowd to draw significant attention to your business. If you’re questioning whether the work that goes into differentiating your company at Facebook is worth it, the many benefits of a Facebook business page may convince you to invest the time.
Key takeaway: A Facebook business page is a free resource that helps you connect with customers and grow your online audience.
Benefits of a Facebook Business Page
You can create a Facebook Page for your company:
1. List basic contact information.
To find out people ,when your phone line or storefront is open, they may visit your Facebook page . If you provide services remotely, they will also want to know your address if you are a storefront or your support-line email. A Facebook business page is a one-stop shop for cataloging all this information.
2. Involve new and long time customers.
Even your most loyal customers don’t see what happens inside your business on a day-to-day basis—that is, unless you regularly share explicit social media content with them. A Facebook Page is a great place to post behind-the-scenes shots from inside your storefront or with your support team. You can increase customer engagement by updating followers on new products and discounts.
3. Know your audience.
When you have a Facebook Business Page, you will have access to audience insights and demographics. You can use the data provided to inform a strong demographic marketing strategy and better target your campaigns.
4. Reduce marketing costs.
Starting a Facebook business page is free, and many additional analytics features and Facebook marketing Facebook marketing are either free or inexpensive. Integrating a Facebook business page into your marketing plan is a budget-savvy way to reach more people – potentially billions of viewers – for less money.
5. Boost web traffic.
You’ll drive more traffic to your website ,, By linking to your company’s website on your Facebook Business Page, . The more people you visit your website, the better the chances of people reading your in-depth descriptions of your products and services. Even better, if you sell products online, people who visit your website from your Facebook business page may also buy something.
6. Improve SEO.
Facebook business pages are good for much more than just your social media presence; They are also a boon for your ranking in search engine queries.
Tip: When your company’s website is Google mobile-friendly, you’ll perform better in search engine rankings, as Google prioritizes mobile page load speed as a key metric.
How to create a Facebook Business Page
Now that you know some of the benefits of having a Facebook Page for your business, it’s time to start building it:
1. Create your Facebook business page.
The first step in creating a Facebook business page is to make sure you’re setting up the right type of account. Remember that you are creating a Facebook page, not a Facebook profile.
To get started, visit Meta’s Facebook page set up weblinks.
2. Answer the questions.
When creating a Page, the company will ask for certain information, such as a category to describe your Page and your business name, address, and phone number. It is important to include as much information as possible so that customers can easily identify your page and find information about your business.
3. Add profile and cover photo.
You have the option to upload a profile and cover photo to your Facebook business page. It’s a good practice to do so, as attractive graphics and a visual brand provide better engagement rates with your content.
4. Fill in the appropriate page section.
You can add multiple sections to a Facebook Page, but not every section will be suitable for your business.
- Home: This section is where all your updates and posts go live. This is also the first section that users see when they visit your page.
About: Fill it in with your address, business details, contact information, hours and website URL. Many people go online to find specific information about a business; Don’t let your potential customers down by leaving this page blank.
Community: The community section is where posts, photos, and videos from customers appear. Customers can also visit your store here.
Events: You can create an event page in this section and promote upcoming events. Once you’ve created an event on Facebook, you can invite people and share specific information about it all in one place.
Information and Advertisement: This section is designed to add transparency to your page. This shows your followers any Facebook ads you’re currently running.
Offers: This is an easy way to encourage people to visit your Facebook Page. You can post discounts or deals in this section. Ask customers to like your page and find deals on it.
Posts: This section shows all your posts, including timeline photos and updates.
Reviews: Under the Reviews tab, customers can write a review and tell if they would recommend your business. Ratings appear at the top of your page. Although you can hide the Reviews tab, you might not want to do this, as it provides valuable feedback to you and potential customers. Reviews help to verify your business and make it easier for customers to recommend your products or services.
Services: You can perform your services in this section. You can also add information about your specifications – including photos, descriptions and pricing.
Photos: The Photos tab contains pictures you’ve posted to your timeline.
Make a purchase: You can add your inventory to this section so that users can buy your products directly from Facebook. Sales are sent to your bank account, and it’s an easy way to get started in e-commerce.
did you know? A little-known Facebook benefit is that it has been shown to boost employee productivity. A 10-minute Facebook break at work can make employees happier, healthier and more productive.
What are Facebook ads and boosted posts?
If you’re having trouble reaching users organically, try paid advertising options such as boosted posts or Facebook ads. Boosted posts are posts you place on your Facebook Page; You pay a fee to “promote” the post to the target audience. Facebook ads, on the other hand, offer more functionality and placement options.
Boosted posts and Facebook ads make it easy to target specific audiences. Target people who like your Page or segment by age, interests, gender and location . Because the platform collects user data, it can target your advertising to the people who are most likely to be interested in your product or service.
Should you use boosted posts or Facebook ads?
Boosted posts and Facebook ads can both be important elements of your marketing strategy.
Here are some of the benefits of boosted posts:
- Simple Strategy: Boosted posts are the easiest way to advertise on Facebook. You choose your target audience, set a budget, and determine the length of your campaign. When the post is approved, your target audience will see the post in their News Feed during the campaign.
- Online Ads: Although they have fewer customization options, boosted posts are still considered ads and will be listed as ads on your billing statement.
- Brand Awareness: Boosted posts are a great way to build a brand, boost brand awareness, and gain comments and shares.
Here are the key features of traditional Facebook ads:
- Customization Options: You have more customization options with Facebook ads.
- Help Tools: You’ll create Facebook ads in the comprehensive Ads Manager platform.
- Creative Sharing: You have options for sharing ads on Instagram, Instagram Stories, and Messenger, and choosing a
- placement location, such as the side of the News Feed.
- High Control: You create and manage ads, and choose objectives such as tracking conversions and lead generation. You also get deep targeting capabilities.
Tips for placing Facebook ads
Since boosted posts are straightforward with fewer options, we’ll focus on maximizing the effectiveness of your Facebook ads. However, many of these tips also apply to boosted posts.
1. Set goals for the ads.
Ads are most effective when there is a clear objective. A clear objective will also help you track the progress of your advertising and can help you assess whether your marketing strategy needs changes. For example, some organizations want to use ads to get people’s attention, while others want people to engage with content or links.
Facebook defines two common ad types — dynamic and lead — to help businesses meet their goals. Dynamic ads promote relevant items from your product catalog and retarget them to people who are interested in your site. Lead ads provide an easy way for viewers to get the information they’re asking for.
2. Select your audience and choose the location.
To target the right audience, you need to define the reach of ads. Facebook allows you to adjust your audience using the following criteria: location, demographics, interests, behavior, and connections.
Location can help you with a local marketing strategy, which can reduce the number of people in your general area who find your products or services more relevant than someone from a different state or country. Demographics allows you to choose the age range, gender and job title of your target audience.
Use interests, behavior, and connection criteria to further narrow down your audience.
did you know? Facebook is the most useful platform to reach the older demographic.
3. Set your budget.
As mentioned earlier, Ads Manager is Facebook’s ad management tool. This allows you to purchase ads for Facebook, Instagram and Audience Network, which show Facebook ads in other publishers’ apps.
To buy an ad, you’ll need to create one and then submit it to Facebook’s ad auction. The ad auction lets you set the parameters used to deliver your ad – including your budget. You’ll need to determine how much money you want to spend daily and over time.
Facebook’s ad auction requires you to set a “bid,” which is the maximum amount you’re willing to pay when someone views or engages with your ad.
4. Create compelling ad copy.
In marketing, everything ultimately comes back to how good your copy is, and Facebook ads are no different. No matter what type of ad you choose to run, the copy you write should speak directly to your ideal customer and inspire them to listen to you. To do this effectively, you need to know exactly who you are targeting and what you want them to do.
Here are the primary written components of your ad:
Title: Start with title. Don’t fill it with a boring list of features or blatant marketing jargon. Instead, make it conversational and engaging. When developing your ad, the field listed as the title is essentially the first sentence above the image; If you want people to keep reading instead of scrolling past, this should be as good as the first line of your favorite novel.
Description: Use the description field to counter any anticipated objections. This text will be displayed prominently below the image and is easily visible without the viewer clicking to read more. If viewers find that your offer is completely free or has a money-back guarantee when they scroll through, you can ask them to stop and reconsider.
Keep in mind that the copy you type will need to be changed for different audience segments, even if the offer is the same. Additionally, it is essential to try different combinations and test them to determine the most effective.
Tip: Prioritize simplicity in online ads. Simple ads are more effective at grabbing attention than complex ads.
5. Use images and video.
If you want people to pay attention to your copy, you need eye candy. It can be a carefully crafted image that clearly expresses your offering or brand, or it can be a video that people will want to see.
If you use stock images, use high-quality images that are relevant to the ad per se. Facebook has several image and text rules regarding image types and the proportion of words allowed on ad images.
Choosing a video for your Facebook ads can often be more effective. People love watching videos online, and it’s easier than ever to edit videos thanks to the growing field of user-friendly video-editing apps.
Tip: When using videos and images in your ads, be sure to avoid copyright infringement, otherwise the creator may hold you liable. Find a free-to-use image or get a content creator’s permission first.
6. Create Messenger Ads.
Messenger ads are still in the Wild West marketing phase, making it the ideal time to jump on the bandwagon. The wonderful thing about Messenger ads is that they’re delivered directly to customers’ Messenger app alongside messages from their friends, coworkers, and family. It’s an intimate space that still feels very personal, mainly because few businesses use this platform.
It’s essential to keep this sense of intimacy at the forefront of your mind when creating an advertising experience for Messenger. To do this effectively, you will want to use a chatbot service to create full campaigns. This process allows you to ask your customers a question or offer them something valuable. You can then create an automated experience that moves them along the sales funnel in a way that feels less like a sales pitch and more like a mentoring friend.
7. Learn the fundamentals of Facebook advertising.
Facebook ad-targeting exclusivity has come a long way over the years. Initially, there were some hit-or-miss approaches to creating Facebook ads. Now, the platform allows you to choose the type of ad campaign you want to run, broad objectives, and custom audiences.
You can also run multiple versions of the same ad to determine which is more effective and limit the amount you spend by carefully allocating your budget according to the day and the ad.
If this all sounds complicated, that’s because it is. It’s important to take your time and learn the fundamentals of setting up your campaign properly. Stunning copy and attention-grabbing graphics are no longer enough.
It’s good to understand how Facebook ads work, but if you don’t have time to stay on top of them and their updates, seek help from a marketer who is skilled with them.
Tip: Some useful tips for hiring a marketing company are to seek references, consider industry expertise, and ask for work samples.
How to use Workplace
Workplace has been on the market for a few years and has been rapidly adopted by organizations of all sizes around the world. According to Meta, more than 30,000 companies use Workplace as their internal team collaboration tool.
Think of the workplace as a supercharged company intranet. It’s designed to look and feel similar to Facebook, making it easy for employees to use. The familiar central news feed is the primary focus of the tool.
These are some of the most useful functions of Workplace:
- Face-to-face video call or instant messaging via system’s functions chat
Project- or department-based groups to centralize communication and facilitate collaboration
Business application integration – such as Microsoft Office and Dropbox – that allows users to share presentations, files and images, and perform live editing of documents within the workplace.
External team collaboration, which is great for organizations that partner with outside companies on deliverables
Livestreaming video capabilities, which is helpful for companies with remote or travel teams, as you can easily share meetings and announcements with employees at the click of a button
Videoconferencing platforms and collaboration tools (for example, connecting with BlueJeans lets users join meetings on the go from a phone, laptop, or tablet)
getting started with the workplace
Follow these steps to get started with Workplace:
- Activate and set up your profile. Activate your profile via email or access code. If you receive an email to join Workplace, click the link and follow the instructions to set up your profile. If your employer has given you an access code, go to Workplace.com and create your account using the code.
- Download Workplace and Workplace Chat Apps. These apps allow you to stay in touch with your teams and be notified of any important updates. Download these apps on iOS and Android devices.
- Join and create groups. Workplace groups promote communication between work teams. When creating a group, you should determine the purpose and privacy setting.
- Communicate via chat. If you want to communicate with someone fast and in real time, chat feature will be more beneficial than posting in a group.
- Manage your notifications. You can change your notification settings to make sure you’re getting what you need most, while muting those you might not need to see.
After setting up your business’s Facebook Page and working with the company’s other business tools, it’s time to create content and connect with your followers.
Here are some tips on how to use Meta’s business tools to most effectively market your products and services.
1. Reply to messages.
With Messenger, it’s fast and easy to reply to customers’ messages. When you’re signed in as an administrator, your inbox is located at the top of your page.
Messenger is a tool and customers expect you to use it. In fact, the company tracks response rates and times to your Page so that customers know how quickly they can expect a reply. Messenger is attractive to customers because they expect fast responses, and many people are more comfortable with live chatting than making calls.
Facebook recently announced an effort to merge messaging tools on Facebook, Instagram and WhatsApp. This move emphasizes the importance of using Messenger and these other tools to communicate with customers and answer questions from your followers.
2. Use analytics to determine the success of your campaigns.
Facebook Audience Network is a free analytics tool. It shows data on the number of actions taken, page views, number of people you’ve reached and number of post engagements. This information can help you measure the effectiveness of your social campaigns so that you can decide how to improve your posts.
3. Use publishing tools and schedule future posts.
Use the Facebook publishing tool to schedule a post to go live in the future. You can also create videos, advertise your business, promote an event, make offers, write notes, and post job applications on your Facebook Page.
It’s important to post regularly – at least twice a week. If you find that you’re spending too much time on Facebook each day, try a third-party social media management tool — like Hootsuite or Buffer. It takes time to create and schedule multiple posts, it saves you time in the long run.
4. Know your target audience.
Facebook has excellent targeting tools. When promoting a post, you can target specific demographics, locations, and interest groups. To find successful advertising, you need to know your target audience and use Facebook’s targeting tools to reach those potential customers.
5. Be personable, not just promotional.
Even though you’ve created a Facebook page to connect with customers and ultimately make sales, your audience doesn’t want to see ads. Try to create attractive and engaging Facebook posts.
6. Offer gifts and contests.
Driving organic traffic on Facebook is challenging, but regularly running giveaways and contests helps. Before creating a contest or giveaway, make sure you understand and follow the company’s rules, or you could get into legal trouble.
did you know? There are laws and guidelines to follow when conducting social media contests and sweepstakes. Check the social media platform you are using for specific rules.
7. Create and advertise events.
You can create events on Facebook as a business. Invite anyone to these events, and pay extra to promote them to the target audience. Events can be a fun way to engage your audience and convert them into customers.
Creating and sharing only original content can take time. Curating content from other sources can save time and effort. Networking with other sources can benefit you in other ways, and they can share your content in return.
9. Interact with your audience.
Don’t publish posts and then don’t open Facebook for a week. Create and share posts to connect with your audience. Respond to comments, questions and concerns. If you are interacting with your followers, they are more likely to become your customers.
The News Feed algorithm prioritizes individual connections and engagement. In short, your posts won’t show up unless they generate conversations.
Tip: If you want to track all your engagement with your customers, consider buying CRM software for your business.
10. Highlight business milestones.
Highlight company achievements and celebrate anniversaries on Facebook. These posts usually attract your audience and you will find them more attractive. If you’re offering special promotions for milestones or anniversaries, promote them on your Page as well.
11. Use Facebook Ads.
The best way to reach your intended audience is to run Facebook ads. While these ads cost money, they are effective because you can choose your target audience based on demographics, behavior or contact information. Set a daily or overall budget for ads, select when the ad will run, and choose the audience you want. The platform tracks interactions on each promotion you run, helping you develop highly successful campaigns in the future.
12. Create and post videos.
If you’re scrolling through your Facebook timeline, you may see a lot of videos. This is because videos perform well on the platform. One way to create a video is through video ads, which allow you to broadcast for free to a larger audience. With video ads, you can interact with followers in real-time and let them know about your business.
Sean Peake, Sage Driver, Stella Morrison and Charell Starr contributed writing and research to this article.
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